Last updated: 04/16/2025

1. Introduction

At libelula.partners, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information, as well as the rights you have under current legislation. By using our website, you agree to the processing of your data as described herein.

2. Data We Collect

Browsing Information:
We collect anonymous data through Google Analytics, including:

• Pages visited

• Time spent on the site

• Technical information about the device, browser, and operating system

Personal Information:
When users voluntarily provide information (e.g., through contact forms), we may collect personal data such as name and email address to respond to inquiries, provide support, or improve our services.

3. Use of Information

The information collected is used to:

• Analyze and optimize site traffic, structure, and content

• Provide a personalized and secure browsing experience

• Comply with legal and security obligations

• Generate statistics for internal decision-making

4. Third Parties and Tracking Tools

Analytics:
By using our site, you agree that we may collect anonymous data through third-party analytics services to generate usage statistics and optimize our platform. For more information, please refer to our Cookies Notice.

Cookies and Similar Technologies:
To learn more about how cookies are used on our site, please refer to our Cookies Notice.

Service Platforms:
In order to provide certain features and services, we may use third-party technology platforms, such as an Owners Portal. While these platforms are operated by external providers, the information displayed, including property performance reports and account-related data, is managed and supplied by Libélula Partners. We recommend reviewing the terms and privacy practices of any external platform you access through our services.

5. ARCO Rights and User Rights

In accordance with the Federal Law on Protection of Personal Data Held by Private Parties in Mexico, you have the following rights:

• Access: To review the personal information we hold about you

• Rectification: To request corrections to inaccurate or incomplete data

• Cancellation: To request the deletion of your personal data when it is no longer necessary for the purposes established

• Opposition: To object to the processing of your data under certain circumstances

To exercise these rights, please contact us at legal@libelulagroup.com or through the contact form available on the website. We are committed to responding within the timeframes and conditions established by law.

6. Information Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption protocols, access controls, and internal security procedures.

7. User Consent

By using libelula.partners, you consent to the collection and processing of your personal information as outlined in this Privacy Policy. If you do not agree with the use of cookies or the processing of your data, we recommend adjusting your browser settings or refraining from using the site.

8. Changes to the Privacy Policy

This policy may be updated periodically to reflect changes in legislation or our services. Any modifications will be posted on this page along with the date of the update. We suggest reviewing it regularly to stay informed of any changes.

9. Contact

If you have questions, requests, or wish to exercise your ARCO rights, please contact us via:
Email: legal@libelulagroup.com